The financial perspective is important for all shareholders and other financial backers of an organization. The starting points of the balanced scorecard are the vision and the strategy that are viewed from four perspectives: the financial perspective, the customer perspective, the internal business processes and learning & growth. The (operational) actions are set up with measurable indicators that provide support for understanding and adjusting the chosen strategy. In addition, it can help provide information on the chosen strategy more, manage feedback and learning processes and determine the target figures. Its objective is to translate an organization’s mission and vision into actual (operational) actions ().
The Balanced Scorecard (or balance score card) is a strategic performance measurement model which is developed by and.
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